Sales Policy

Effective Date: January 14, 2025

 

At WatchVIP, we are committed to providing you with high-quality timepieces and an exceptional shopping experience. Our Sales Policy explains the terms under which we sell our products and services, including pricing, order processing, payments, and customer responsibilities. By shopping with us, you agree to these terms.

 

Contact Information:

 

Hotline: (760) 373-8973

Address: 179 Camp Fire Dr, California City, California (CA), 93505

Email: contact@watchvip.click

Website: watchvip.click

1. Product Availability

All products available on watchvip.click are subject to availability. While we strive to ensure that the items listed on our website are in stock, there may be times when a product becomes unavailable due to high demand or stock issues. If a product you ordered is out of stock, we will notify you via email and offer a full refund or alternative products.

 

2. Pricing and Payment

We make every effort to ensure that our pricing is accurate and up-to-date. Prices are listed in US Dollars (USD) unless otherwise specified. We reserve the right to change prices at any time without prior notice. However, the price charged will be the price shown at the time your order is placed.

 

We accept various payment methods, including:

 

Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.

PayPal: Secure online payments.

Other Payment Methods: Additional options may be available based on your location.

By completing a purchase, you agree to pay the full amount of the order, including any applicable taxes and shipping fees.

 

3. Order Confirmation

After placing your order, you will receive an Order Confirmation email summarizing the details of your purchase. This email will serve as proof of the order placed. Please review the details carefully, including the items purchased, shipping address, and payment method.

 

An Order Confirmation does not constitute acceptance of the order; it is merely an acknowledgment that we have received your order. Acceptance of the order occurs when the order is shipped. If we are unable to fulfill your order for any reason, we will contact you promptly and offer a refund or alternative options.

 

4. Shipping and Delivery

WatchVIP provides reliable shipping services to ensure your products arrive safely and on time. Shipping fees are calculated based on the delivery destination and selected shipping method.

 

Domestic Shipping: Orders within the United States will be shipped via standard or expedited shipping services.

International Shipping: We offer international shipping to select countries. International shipping costs and delivery times will vary.

Once your order is shipped, you will receive a tracking number to monitor the status of your shipment. We are not responsible for delays caused by the courier or customs processes.

 

5. Taxes and Duties

Sales tax will be applied to your order based on the shipping address and applicable state and local tax laws. For international orders, you may be required to pay customs duties and taxes upon receipt of your order. These fees are determined by the customs authorities in your country and are the responsibility of the customer.

 

6. Cancellations and Modifications

Once an order is placed, it is processed immediately. We cannot guarantee that changes or cancellations can be made after the order is confirmed. If you wish to cancel or modify your order, please contact our customer service team as soon as possible at contact@watchvip.click or call us at (760) 373-8973. We will do our best to accommodate your request, but cannot guarantee any changes or cancellations once the order has been processed.

 

7. Returns and Refunds

Our Return and Refund Policy governs all returns and refunds for purchased items. You may return most items within 30 days of receiving your order, provided they are unused, in original condition, and in their original packaging. For full details, please review our Refund and Returns Policy.

 

Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

 

8. Warranty and Product Defects

All watches sold by WatchVIP come with a manufacturer’s warranty, covering defects in materials or workmanship. The warranty period may vary by brand and model. Please refer to the product details or manufacturer’s documentation for specific warranty information.

 

In case of a defective product, please contact our customer service team immediately. We will guide you through the process of returning the defective product and provide a replacement or refund as applicable.

 

9. Customer Responsibilities

By placing an order, you agree to provide accurate and up-to-date information, including your billing address, shipping address, and payment details. You are responsible for ensuring that the information provided is correct.

 

If any information changes after placing the order, please notify us immediately to ensure prompt and accurate delivery. Failure to provide accurate information may result in delays or errors in processing your order.

 

10. Force Majeure

We are not liable for delays or failure to fulfill our obligations due to events beyond our control, including but not limited to natural disasters, strikes, technical failures, or government actions. In such cases, we will make reasonable efforts to notify you and resume service as soon as possible.

 

11. Changes to Sales Policy

WatchVIP reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review our policy periodically for any updates.